(1) Returns must be postmarked within 60 days after the date of delivery.
(2) If you receive a damaged/defective item, mihoodie.com Customer Service should be notified within 48 hours of receipt.
(3) All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
(1) If it is because of product quality, wrong products, etc., we will bear the return shipping costs. The shipping cost is paid by the customer in advance, then send the bill to us, and we will pay the shipping to the customer.
(2) If you don’t like the product, or it is not a product quality problem, which leads to the return, the shipping fee must be paid by the customer.
It‘s bummed to us if you're not 100% satisfied with the items you received.
You can follow the steps below to make a return:
(1) Please provide the recipient's full name, or order number.
(2) Contact customer service Email: email@example.com
(3) Fill in the return information on the paper.
(4) Pack the product, contact the delivery company to arrange the return.
(5) We will confirm the parcel immediately after we receive the return.
(6) update the status of the return and refund within 3 working days. The refund will be returned to you wallet or to your original payment account.
Please Note: mihoodie.com reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return items belong in the NON-Returnable category
(4) Return without application.
Wrong size, defective, missing items, or items significantly different from our store description.
Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund.
Delay time exceeds 60 days
If the package is not delivered to the customer for more than 60 days, we will arrange a refund for the customer.
Order Cancellation/Change Order
Please check your order for carefully before submitting. In the event that a mistake has been made on order that has already been processed, please email us within 24 hours after submitting.
For orders cancelled after 24 hours of purchase but have not been processed, we will offer partial refund after charging a 10% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
Incorrect Delivery Address
mihoodie.com ships all orders to the address provided by the customer. Customers are responsible for submitting all required address information. In the event that shipping information was incorrect or incomplete during the checkout process, mihoodie.com will not be responsible for any additional charges to reship or retrieve a package.
2.1. Refund Conditions
All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
(1) Contact customer service. When the returned logistics order number arrives at the seller’s warehouse, inform the logistics order number information.
(2) The customer service will confirm the logistics and receive the goods into the warehouse.
(3) The refund will be returned to the original payment account by default.
2.3. Refund process time
Refund method Refund process time：Paypal 1-3 business days
specific time of the money refunding to your original payment account according to your payment mode/bank account.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some processing time before your refund is officially posted. It usually takes 3~5 days, please wait patiently.
If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you.
No. 1151, Floor 1, Area A, China Textile Town Dongsheng Road Market,Keqiao District, Shaoxing city, 312030 Zhejiang province, China
+86186 6509 1949